SHIPPING POLICY

All products sold by Surly Dragon Leather are shipped via USPS. Standard, Priority, and First Class Mail options are available. Shipping costs and estimated time of delivery will vary based on location of recipient, shipping method, and working day schedule. All orders will receive an automated response informing you of additional information regarding your order. When your order is completed you will receive a message with tracking information.

RETURN POLICY

Standard products purchased from the store have a 14 day return policy. Any item(s) returned must be in original condition. Custom orders may are non-refundable and may not be returned. Any product that arrives to you damaged or defective can be returned for repairs. Please reach out to us directly by phone, or contact us at support@surlydragonleather.com

PAYMENT METHOD

A variety of payment method are available to you including Visa, Mastercard, American Express, Paypal, and stripe. You may select your method of payment through your cart at checkout. Currently direct commissions and custom orders are paid through Paypal only. If you have any additional questions please contact us by phone, or through support@surlydragonleather.com

REPAIR POLICY

All repairs are assessed and priced on a case by case basis. The necessary time, materials, labor, and results of the repair will vary depending on the project. All repairs are a best effort promise. Not all repairs can restore an item to original quality, and some may be impossible to complete depending on condition of the item. Surly Dragon reserves the right to cancel repairs or modify the original quote based on condition when item is received. Any changes to repair quote or estimated time of completion will be communicated with customer, and require written consent before the change is finalized. Any declined changes can result in return of the item. Any agreed upon deposits prior to repair of item are non refundable.

LIFETIME WARRANTY

With the quality of this belt backed by my lifetime warranty this will be the last belt you ever need to buy… unless you want it in brown, then I suggest you buy two.